Privacy Policy

1. Information We Collect

We collect different types of information depending on how you interact with our budget audit preparation services. Being upfront about this matters to us.

Personal Information You Provide

When you register for our courses, contact us, or use our services, you might give us:

• Your name, email address, and phone number
• Postal address for course materials or correspondence
• Payment information when you enroll in paid programs
• Educational background and professional experience (optional, but helps us tailor content)
• Any information you include in messages or support requests

Information Collected Automatically

Like most websites, we gather some technical data when you visit:

• IP address and general location information
• Browser type, device information, and operating system
• Pages you visit and how long you spend on them
• Referral sources and search terms that brought you here
• Time and date of your visits

2. How We Use Your Information

We're not in the business of collecting data just for the sake of it. Everything we gather serves a purpose related to providing better educational services.

• Course delivery: We need your details to enroll you in programs, send materials, and communicate about schedules and updates
• Payment processing: Financial information is used solely to complete transactions for paid courses
• Communication: We'll send you course-related information, respond to your questions, and occasionally share relevant updates about new programs
• Service improvement: Analyzing how people use our site helps us make it better and create more useful content
• Legal compliance: Sometimes we're required to maintain records for Australian business regulations
• Security: We monitor for suspicious activity to keep your data and our systems safe

3. Legal Basis for Processing (Australian Context)

Under Australian privacy law, we process your personal information based on:

• Consent: You've agreed to us collecting and using your information for specific purposes
• Contract performance: Processing is necessary to deliver the educational services you've signed up for
• Legal obligations: We're required to keep certain records under Australian tax and business laws
• Legitimate interests: We have valid business reasons for processing data, balanced against your privacy rights

4. Data Sharing and Disclosure

We don't sell your information. Period. But we do work with certain partners to run our business effectively.

Service Providers

We share data with trusted third parties who help us operate, including:

• Payment processors who handle transactions securely
• Email service providers for course communications
• Cloud hosting services where our website and data live
• Analytics tools that help us understand site usage

These providers are contractually bound to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We might disclose information if required by Australian law, court order, or government request. We'll also share data if necessary to protect our legal rights or prevent fraud.

Business Transfers

If elindorvia merges with another company or sells assets, your information might be transferred. We'd notify you beforehand if this happens.

5. International Data Transfers

Your data is primarily stored on Australian servers. However, some service providers we use might store data overseas (particularly in the United States or Europe).

When we transfer data internationally, we ensure:

• The recipient country has comparable privacy protections to Australia
• We have contracts in place requiring equivalent data protection standards
• Appropriate safeguards are implemented to protect your information

6. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:

How to Exercise Your Rights

To make a privacy request, email us at support@elindorvia.com with "Privacy Request" in the subject line. We'll respond within 30 days and verify your identity before processing requests.

7. Data Security Measures

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. Our security practices include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers with regular security updates and patches
• Access controls limiting who can view personal information
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy principles
• Secure payment processing through PCI DSS compliant providers

That said, no internet transmission is completely secure. We do our best to protect your data, but we can't guarantee absolute security.

8. Data Retention

We don't keep your information longer than necessary. Here's our general approach:

• Active students: We maintain your data while you're enrolled in courses and for a reasonable period afterward
• Financial records: Kept for seven years as required by Australian tax law
• Marketing data: Retained until you unsubscribe or request deletion
• Website analytics: Aggregated data kept for up to three years for trend analysis
• Support communications: Stored for up to two years to maintain service quality

After retention periods expire, we securely delete or anonymize your information. If you request deletion sooner, we'll comply unless we have a legal obligation to retain certain records.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. These small files help us remember your preferences and understand site usage.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices
• Marketing cookies: Track visits across websites for advertising purposes (only with your consent)

You can control cookie settings through your browser preferences. Disabling certain cookies might affect site functionality.

10. Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent.

If we discover we've accidentally collected data from someone under 18, we'll delete it promptly. Parents or guardians who believe we might have information about their child should contact us immediately.

11. Third-Party Websites

Our website might link to external sites or resources. We're not responsible for the privacy practices of these third parties.

When you click a link leaving our site, we encourage you to read the privacy policy of the destination website. This policy only covers elindorvia.com.

12. Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when the most recent changes were made. Continuing to use our services after updates means you accept the revised policy.

13. Australian Privacy Principles Compliance

elindorvia is committed to complying with the 13 Australian Privacy Principles under the Privacy Act 1988. This includes:

• Being open and transparent about how we manage personal information
• Giving you the option to remain anonymous or use a pseudonym where practical
• Only collecting information that's reasonably necessary for our functions
• Handling unsolicited personal information appropriately
• Providing clear notice about collection purposes
• Using and disclosing information only for the purposes collected
• Taking reasonable steps to ensure accuracy and quality
• Implementing appropriate security safeguards